Delivery

When will my order be sent?

The short answer?  Your order will normally be sent within one business day.

And here’s the long answer. We know you can’t wait for your order to arrive. As soon as the order comes through, we do a little happy dance and get to work to finalise it for you. If your order is in by lunchtime, we’ll usually race it off to the post office on the same day. If we’re working at the pop-up shop or it’s an order we need to sew up to complete, it will be sent the next working day.

For urgent items, remember to choose Express Post at checkout.

Postage

Items are sent from Sydney by Australia Post.

At checkout, you have a number of choices for postage. On smaller items you can choose lower cost postage with no tracking or pay a little more for tracking. On all items, you can choose to pay extra for express post. 

Your tracking number will be emailed to you when it’s finalised. If you don’t receive this, check your junk and spam folders first, then contact us and we’ll email it to you again.

Then it’s up to Australia Post. We can’t be held responsible for any delays or losses by the Australia Post. 

Local pick-up from Artarmon

To avoid postage costs, pick up is available from Artarmon in Sydney by ticking the box at checkout.

When your order is ready, you’ll receive an email with the address and collection details. Pick up is from a secure box. This means when you receive notification that it’s ready for collection, you can collect it any time day or night. Easy!