Wholesale

Frequently Asked Questions

Products and Orders

You can see our full range of products at our pop-up shop. You’ll usually find us at shopping centres around Sydney’s north shore. Why not drop in and say “bonjour”. Check out our pop-up shop schedule for locations and dates. We don’t have a standard shop location. 

First measure your table and then work out how much overhang you would like. Add this to the table size to determine your ideal tablecloth size. Remember you have to add double the overhang size to allow for a drop on each side.  So, if your table is 200cm x 100cm and you like a 25cm overhang, your ideal tablecloth size would be 250cm x 150cm.

Well .. it depends.  Personal preference determines the size of the drop, although anything between 10cm and 25cm would be considered “normal”.  A shorter drop is often best for casual dining or if you have young children who may pull at the tablecloth. If your dining chairs have large arms, you may want a shorter cloth so that it doesn’t drape around the arms.  A longer drop works for more formal dining or if the table is mainly used for display.

To determine the ideal measurement, experiment with an existing tablecloth and drape it at different lengths over your table.  You’ll soon discover what works best for you.

Yes!  Our Teflon coated, easy care tablecloths are very popular as they are so easy to look after.  We have traditional French tablecloths as well as stunning Italian linen tablecloths in the coated style.  To see the full range, go to Tablecloths in our online shop, choose the right shape (round, square or rectangle) and then use the filter section on the left to narrow down your selection. Choose “Stain Resistant Coating” and then select your ideal size.  Voila!

Absolutely! We import a range of European fabrics and can create a tablecloth just for you.  Extra wide, very narrow, really long?  No problem.  We will make a tablecloth to perfectly fit your table.  Send an email with your measurements and which designs you like. We will come back to you with options and prices.

Love to!  At checkout, you have the option to add a different delivery address, so the gift can be sent directly to your loved one.  You can also add a note to let us know it is a gift and what message you would like. We will then gift wrap your order and include a card with your message. 

And, by the way, your secret is safe with us!  There will be no invoice or mention of the price you paid in the parcel.

Of course!  We want you to be 100% delighted with your purchase.  If it doesn’t fit, perhaps the design doesn’t quite go with your décor the way you hoped it would .. if you are not happy for any reason, we will exchange or refund. 

If the product is defective in some way or the wrong order was sent, we will cover all postage costs to fix the problem. If you want to return or exchange for any other reason, you will need to cover postage costs or drop it off to Artarmon or our pop-up shop. The first step is to get in touch. Give me a call or send an email so we can arrange what is best. 

Postage and Deliveries

Postage is a low $9 for all orders Australia wide – no matter how large your parcel. Even better, some items are marked “Free Postage”, so there is no charge for postage on those. 

Sure can! If you live in Sydney, you may prefer to avoid postage costs and pick up your order from Artarmon.  You have the option to choose this at checkout. As soon as your order is ready, you’ll receive an email with pick-up instructions. Note that we do not have a shop at Artarmon and you will be picking up from a residential address.

We try to send orders on the same day. At the latest, it will be sent the next business day.

Orders are sent from Sydney with Australia Post. Delivery time will depend on how speedy Australia Post is and on your location. Need it pronto?  For urgent orders, you can choose the Express Post option at checkout.

Certainly!  When orders are posted, you will receive an email from Australia Post with a tracking number.  You can then track the progress of your parcel online.  Note that orders with “Free Postage” are sent as a large letter and do not have tracking.

Absolutely.  The website is not set up to accept international orders, however, we can easily arrange this. Send an email with the products you want to order and where it is to be sent.  We will come back to you with postage options. If you are happy to proceed, we send an invoice through Paypal to finalise your order.

Care Instructions for Your Tablecloth

So easy! You really don’t need to wash your tablecloth very often as you just wipe it down after each use.  Immediately wipe off any spills with a damp cloth.

If you want to freshen up your tablecloth, you can machine wash without affecting the coating. Select a gentle wash on a moderate to cool setting up to about 40 C. Use a gentle detergent without bleach.

Like any fabric, the tablecloth may crease after washing. Just hang to dry and put back on the table. If you want to get every last wrinkle out, use a medium temperature iron with steam. Always iron on the reverse side. Do not dry clean or bleach.

Linen is made from flax, a natural fibre that can absorb a lot of water. It is prone to heavy creasing in the wash, but if you give items a lot of space to move around in the drum, you’ll have much fewer creases. For best results, wash on it’s own – definitely not in a machine full with lots of other items.

Select a gentle machine wash on a moderate to cool setting up to about 40 C. Use a gentle detergent without bleach. When the cycle is finished, immediately remove the tablecloth from the machine to avoid any extra creasing from sitting damp in the drum.

Drying on the line is best, but if required linen can be tumbled dried at low temperatures. Do not overload the dryer and to avoid creasing, remove as soon as it has finished drying.

You don’t need to iron your tablecloth, but if you want it to be completely wrinkle free, it’s best to iron it while it’s still slightly damp. Use a medium to low setting.

If the red wine splashes or the tomato sauce drips onto your lovely linen tablecloth, no need to panic. Immediately saturate the stain with laundry stain remover or soda water. Do not rub the stain – just let the liquid soak in. Let it sit while you finish your dinner party.  

If the mark is still there, before washing, add some water and make a paste on the stain with natural Savon de Marseille soap.  Do not rub, just let it sit for ten minutes. Then wash normally. 

General

No, we don’t share your email address or any other information with anyone else.

Excellent idea!  To be the first to know about new products, special offers and to be kept up to date with our pop-up shop locations, subscribe to our newsletter by clicking here.

I’d love to hear from you to answer any other questions you may have.  Simply send an email to sue@frenchaffair.com.au  or give me a call on 0491 056 026.