No fuss returns, refunds and exchanges

Happiness Guarantee100% happy guarantee

All standard products have a money back guarantee. If you change your mind or are not 100% happy, we offer refund or replacement – your choice. Just let us know within 30 days. Can’t get better than that! 

What if I get the size wrong or the colour just isn’t right?  

We want you to be 100% delighted with your purchase.

What if it doesn’t fit, the design doesn’t quite go with your décor or your partner hates it? We get it. Sometimes, things just don’t work out the way you hope. If you’re not happy for any reason, we’ll exchange or refund. No fuss!

How to return

The first step is to get in touch. Contact me so we can arrange what suits you best. Then return the item to:

French Affair,
PO Box 411,
Artarmon NSW 1570.

Goods must be returned in original packaging in “as new” condition. We strongly suggest you use a postage method that involves tracking.  We can’t accept responsibility for returns that go astray and can’t be tracked.

Who pays for postage?

If the goods are faulty or we made a mistake with your order, we pay for postage.

If you change your mind or buy the wrong size, you pay for postage. Sound fair?

Refund or exchange

If you’d like a refund, this will be processed as soon as we receive the item back in good condition.

For an exchange, when the item arrives back safely, we’ll issue you with a store credit to go towards your replacement.

Do you need a speedy exchange? Simply buy your new order online and we’ll post it immediately. When your original order arrives back safely, we’ll issue your refund.

Note that your refund or store credit will be for the product cost only. The original postage costs are not refunded (unless it was our mistake or the goods are defective.)

Custom made products

Custom made products are created just for you, to your specifications. For this reason, they’re not able to be returned or exchanged. Please make sure you double check your measurements before ordering to avoid any problems.