No Fuss Refunds & Exchanges
All products have a money back guarantee. If the wrong order was sent or the product is defective in any way, we’ll cover the cost of return postage and provide a full refund or replacement – your choice.
What if I got the size wrong or the colour just isn’t right?
We want you to be 100% delighted with your purchase. If it doesn’t fit, perhaps the design doesn’t quite go with your décor the way you hoped it would .. if you are not happy for any reason, we will exchange or refund. No fuss!
Just post it back, drop it off to Artarmon or our pop-up shop. The exchange or refund will be for the cost of the product only. Postage costs are not refunded. You will need to cover the cost of postage to send an exchange item, if required.
Goods must be returned in original packaging in “as new” condition within ten days of delivery. We accept no responsibility for returns that are sent by non traceable methods or are not received by us.
The first step is to get in touch. Contact me so we can arrange what suits you best.
Terms and Conditions
All prices are quoted in Australian dollars and include GST.
All items are subject to availability. Occasionally, an item sells out or is discontinued. You will be notified immediately if stock is not available or if delivery will be delayed.
Items are usually sent by Australia Post regular mail. At check-out, you can choose to pay extra for express post. We cannot be held responsible for any delays or losses by the Australia Post. Your order will normally be sent within one business day. To avoid postage costs, pick up is available from Artarmon in Sydney by ticking the box at checkout. For pick-up, when your order is ready, you will receive an email with the address and collection details.
Payment is via Paypal’s secure website. You do not need a Paypal account to facilitate payment – choose to pay with credit card or from your bank account. It’s fast, easy and secure. Cash payment is possible for personal pickup by prior arrangement.
After your purchase, you will receive an email asking for a review on the products you ordered. We love getting your feedback and your rating and comments are helpful to other customers.
Privacy and Security
French Affair places great importance on customer privacy and security and takes all precautions to ensure customer data is protected. French Affair does not store credit information. This is held securely by Paypal.
Description of Products
In good faith, we aim to supply the products as shown and ensure all information on the website is correct. However, as we are not the manufacturers of the products, information may not be exactly as shown. We will not be responsible or liable for any loss or damage in connection with the reliance of a description or depiction of goods promoted; or in connection with any omissions, inaccuracies or the incorrect display of information and depictions contained on this website.
Use of Website
We will not, in any way, be responsible or liable for any loss or damage arising out of or in connection with your access or use of this website.
Links from Website
This website may contain links to other websites that are not connected with us. These links are for your convenience and in no way amount to an endorsement. We make no representation or warranty concerning the content of a linked website and under no circumstances take responsibility or accept liability for any loss or damage arising out of your use of these websites. We encourage you to evaluate the privacy policies, security and trustworthiness of these websites.
Use of Products
Although we are not the manufacturers of the products we promote, reasonable steps have been taken to ensure that the products meet the required legal standards and are safe to use. However, the products must be strictly used in accordance with their directions and instructions.
Contact us immediately if you have any queries about the products and their usage. We can address your queries and/or facilitate liaisons between you and the manufacturer. You use the products at your own sole risk and we are not liable or responsible for any loss or damage associated with yours or a third party’s use of the products.
Nothing in these Terms and Conditions limits or excludes our liability that is not permitted to be excluded at law. However, to the extent permitted by law, we expressly exclude all warranties and conditions whether expressed or implied by statute, common law, trade custom or usage.
You agree to wholly indemnify us and keep us wholly indemnified against any loss or damage; and from any demand or claim made by you or a third party in relation to: (a) your omission or failure to pay for your order in full as required in these Terms and Conditions; (b) any comments or content that you cause to be submitted or posted or transmitted through this website; (c) the promotion and on-sale of the products that you have acquired from us; (d) a breach of these Terms and Conditions; (e) any unauthorised (express or implied) or improper use of this website; and (f) any violation or any rights of another person or entity.
This indemnity is joint and several and shall constitute an unconditional and continuing indemnity and accordingly shall be irrevocable and remain in full force and effect until all obligations (including future obligations) have been fully paid, satisfied and performed. You agree to pay on demand amounts owing in connection with this Indemnity. Time is strictly of essence.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect.
If you access this Site in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representations that the content of this site complies with the laws of any country outside Australia.
- the information we collect and why we collect it;
- how we use that information;
- how we share information; and
- the choices we offer.
Personally Identifiable Information That We Collect:
We may ask you for, or you may voluntarily submit, personally identifiable information when you are using the Service. The personally identifiable information which you may provide to us could include, but is not limited to:
- Your name
- Your contact information (including, without limitation, address and email address);
- Your IP address; and
- Other personal information.
Non-Personal Or Aggregate Information That We Collect:
When you access our Service, we may automatically collect non-personally identifiable information from you, such as IP host address, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Service and similar data.
We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual. We may also aggregate information collected offline in connection with the Service, obtain non-personally identifiable information from third party sources and develop aggregate information by anonymising previously collected personally identifiable information.
It is possible at times when collecting non-personally identifiable information through automatic means that we may unintentionally collect or receive personally identifiable information that is mixed in with the non-personally identifiable information. While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If you believe that we have inadvertently collected your personal information, please notify us.
We will only use your personally identifiable information as described below, unless you have specifically consented to another type of use, either at the time the personally identifiable information is collected from you or through some other form of consent from you or notification to you:
- We may share your personally identifiable information collected in connection with providing the Service.
- We may use your personally identifiable information to respond to your inquires or requests.
- We may share your personally identifiable information with third parties (collectively, the “Third Party Vendors”) to further the purpose for which you provided such information to us. For example, we may share your information with Vertical Response, for the purpose of sending emails. We urge you to read the privacy practices of all of our Third Party Vendors before submitting any personally identifiable information through the Service.
- We may disclose personally identifiable information as required by Australian law or legal process.
- We may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for our services or our sponsors.
- We may transfer your personally identifiable information in connection with the sale or merger or change of control of French Affair or the division responsible for the services with which your personally identifiable information is associated.
Non-personally identifiable or aggregate information may be used by us for any purposes permitted by Australian law and may be shared with any number of parties, provided that such information shall not specifically identify you.
Cookies and Similar Technologies:
In addition, our advertisers and business partners may set cookies and similar items on your computer when you use our Service. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Service, but it may interfere with some of its functionality. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your computer without your knowledge.
If you delete your cookies, change browsers or use a different cookie, our cookie (or an opt-out cookie) may no longer work and you will have to reinput (or opt-out) again.
Analytics and Conversion Tracking:
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Like many services, the Analytics Service uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
The Analytics Service collects information anonymously. They report website trends without identifying individual visitors. You can opt out of the Analytics Service without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.
We may also use Google conversion tracking and/or similar services to help us understand your and other users’ use of the Service.
Automatically Collected Information:
When you access the Service or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking technologies. This “automatically collected” information may include Internet Protocol address (“IP address”), a unique user ID, device type, device identifiers, browser types and language, referring and exit pages, platform type, version of software installed, system type, the content and pages that you access on the Service, the number of clicks, the amount of time spent on pages, the dates and times that you visit the Service, and other similar information.
Depending on the law of your country of residence, your IP address may legally be considered personally identifiable information. In Australia you are protected by IP legislation and intellectual property laws.
The security of your personally identifiable information is very important to us. When we collect your personally identifiable information online, we use reasonable efforts to protect it from unauthorised access. However, due to the inherent open nature of the Internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorised access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk.
We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information. For more information on protecting your privacy, please visit https://www.oaic.gov.au/privacy-law/privacy-act/.
Your Disclosures In Blogs And Other Social Media:
You should be aware that personally identifiable information which you voluntarily include and transmit online on the Service or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions.
We are unable to control such uses of your personally identifiable information, and by using the Service or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.
If you login to the Websites and/or Service through your Facebook account, connect to a third party service such as Facebook or Twitter through an icon or link on the Service or otherwise link your French Affair account with a third party service, we may share the contents of your post and associated information (such as your user name, the fact that your connection originated from the Service, and other relevant usage and diagnostic information) with such third party.
Protection for Children:
We generally do not collect personally identifiable information from children under the age of 13. If at any time in the future we plan to collect personally identifiable information from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and appropriate consent from the child’s parent or guardian will be sought where required by COPPA.
When we become aware that personally identifiable information from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.
As a convenience to you, we may provide links to third-party Services from within our Service. We are not responsible for the privacy practices or content of these third-party sites. When you link away from our Service, you do so at your own risk.
If you would like to update or correct any personally identifiable information that you have provided to us, please contact us and once we confirm your information, we will update such information within a reasonable amount of time.
Communications with French Affair:
Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from French Affair.
Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary.
No Rights of Third Parties:
For questions or concerns relating to privacy, please contact us.